Agreliant Genetics, LLC

Customer Service Representative

US-IL-Elmwood
3 weeks ago

Overview

AgReliant Genetics is the fastest growing independent seed company in the industry and currently the 3rd largest corn seed company in the United States. Our goal is to offer the best seed products to our North American customers through superior research, breeding and production techniques by focusing ONLY on seed.

 

Headquartered in Westfield, Indiana, AgReliant Genetics is owned by two of the largest independent seed companies in the world. KWS and

Limagrain bring over 200 years of combined seed experience to AgReliant Genetics.

 

Innovation, superior service and exceptional customer value are the center point of our multiple brand offering. AgReliant Genetics offers the best seed products available through the brands; AgriGold, Golden Acres, LG Seeds, Great Lakes Hybrids, Wensman, Producers Hybrids, Eureka, and Pride.

 

The cornerstone of the success of AgReliant Genetics is our people. At every level, our employees have a hand in maintaining the company’s reputation and furthering our growth. That’s why we pursue excellent people and do our best to provide a challenging and rewarding work experience.

Responsibilities

This position is responsible for supporting customer account management from order entry through annual settlement. This is a trainee opportunity for learning and supporting LG Seeds Customer Service department with current needs and future roles.

 

DUTIES AND RESPONSIBILITIES:
1. Responsible for maintaining a high level of customer service and professionalism.

2. Responsible for projecting a positive image of LG Seeds and AgReliant Genetics.

3. Responsible for supporting the sales administrative functions:
   • Customer needs:
      o Handles inbound telephone calls at location
      o Assists with the resolution of customer questions or problems
      o Follows-up with customer questions and responds appropriately
      o Provides the customer with account information as requested
   • Clerical and office:
      o Support Regional and District Sales Managers
      o Assists with mailings to customers, including letters, postcards, customer meetings
      o Provide sales and other required reports
   • Assists in coordinating customer shipments:
      o Makes changes to the order based on product availability, per knowledge of District Sales Manager
      o Contacts customers to schedule delivery of product
      o Works with the Shipping Coordinator to maintain a smooth shipping flow
   • Operates ERP sales computer software for entering:
      o Customer database records
      o Booking and conformation orders placed by customers
      o Releasing orders that are confirmed
      o Preparing product pick documents for tracking shipments
      o Product invoices shipped to customers
      o Calculate credits and debits for customer accounts
      o Customer account settlements at the end of the sales year
   • Assists others at the location as needed:
      o Cover the activities when a CSS is absent or needs assistance
      o Other administrative and sales support as required
      o Maintain a safe, clean and orderly work environment throughout the office
4. Other duties as required

Duties and responsibilities may be revised as needed by the Customer Service Manager and/or the Business Manager either verbally and/or in writing.

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS:

High School diploma required. Associates degree in business or accounting preferred; customer service driven; excellent communication skills; team player; detail orientated; good computer skills – Excel and Word; knowledge of seed industry preferred.

 

PHYSICAL REQUIREMENTS:

Ability to work required hours; ability to lift 25 lbs.

 

 

AgReliant Genetics, LLC is an equal opportunity employer.

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